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Supermarket Chain

Major supermarket chain sign up to service agreement with Advanced Handling for their scissor lift to reduce the risk of downtime.

Key Features

Scissor lift service contract.
Reducing risk of equipment breakdown.
Minimising downtime with preventative maintenance.
Improved reliability.

Product: Customer Care

The Challenge

Our customer’s key objective is to save their customers both time and money on food shopping with absolutely no compromise on quality.

They approached Advanced Handling to provide refurbishment to a damaged Scissor Lift which had been pulled out during demolition at one of their sites. The downtime on the Scissor Lift resulted in operations being stalled on lifting stock from the loading bay to the warehouse

.Following the renovation of the Scissor Lift, the supermarket decided preventative maintenance would be the best way to ensure all future production in the warehouse is never delayed or hindered in any way.

The Solution

Advanced Handling was approached again to provide a Service Level Agreement to reduce the possibility of breakdown or component failure.

The Benefits

Our customer has had their Service Agreement in place for four years and it is highly recommended to have regular service and or maintenance of all Materials Handling equipment to keep it running and downtime to an absolute minimum.

Explore our Service Packages

If you’re facing a similar challenge in your workplace, contact us on 01778 345 365 or email [email protected] & we’ll be happy to help.

There have been absolutely no problems with our scissor lift since the Service Plan was introduced and we now feel a great confidence in Advanced Handling’s first time fix rate should anything go wrong in the future.

National Facilities Manager

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